6 general skills or competencies (Job family competencies) for Janitor II
Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices for developing safety policies and procedures.
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Level 2 Behaviors
(Light Experience)
Applies safety concepts in the workplace, including the proper use of personal protective equipment.
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Level 3 Behaviors
(Moderate Experience)
Drafts standard operating procedures to ensure seamless implementation of safety policies.
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Level 4 Behaviors
(Extensive Experience)
Delivers clear interpretation of safety policies, procedures, and reports to all junior managers and staff.
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Level 5 Behaviors
(Mastery)
Conceptualizes innovative ways to drive continuous improvements in our safety policies and procedures.
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Skill definition-Maintaining, restoring, and improving the functionality of the building to ensure a safe, functional, and comfortable environment.
Level 1 Behaviors
(General Familiarity)
Cites best practices and methods used to maintain and repair building systems.
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Level 2 Behaviors
(Light Experience)
Assists in performing scheduled and unscheduled maintenance to maintain a safe working environment.
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Level 3 Behaviors
(Moderate Experience)
Completes the written preventive maintenance checklists in response to repair needs on building equipment.
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Level 4 Behaviors
(Extensive Experience)
Applies a preventive maintenance program for building and production equipment to minimize downtime.
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Level 5 Behaviors
(Mastery)
Builds maintenance management systems to manage, automate, and streamline building maintenance operations.
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7 soft skills or competencies (core competencies) for Janitor II
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Documents the SOP drafts and outlines for final approval.
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Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
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Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
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Skill definition-The capability of consistently delivering outstanding customer experiences to meet and even exceed customers' expectations.
Level 1 Behaviors
(General Familiarity)
Explains the definition and characteristics of service excellence.
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Level 2 Behaviors
(Light Experience)
Provides timely response to customers' complaints, feedback, and comments.
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Level 3 Behaviors
(Moderate Experience)
Develops and sustains productive working relationships with internal and external customers.
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Level 4 Behaviors
(Extensive Experience)
Directs service design programs to optimize service delivery and customer experience.
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Level 5 Behaviors
(Mastery)
Explores innovative service models and processes to exceed client expectations.
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Summary of Janitor II skills and competencies
There are 0 hard skills for Janitor II.
6 general skills for Janitor II, Safety Policies and Procedures, Building Maintenance, Cleaning/Sanitation, etc.
7 soft skills for Janitor II, Standard Operating Procedures (SOP), Service Excellence, Attention to Detail, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Janitor II, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Service Excellence, and be proficient in Attention to Detail.